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You are referring to accounts that stop processing transactions all together? If an account cancels all transactions/billing with us, including all rebills, we keep the holdback and apply it against all of the chargebacks/refunds that come in.
Because of the lengh of time the chargeback process takes, we see many chargebacks come in months after the original charge.
But these cases are rare...
Unless the site is shutting down completely, most people just let the rebills taper off.
Once a lengh of time has passed that we are confident that no more chargebacks will hit the account, we release the funds. I am actually responsible for that. This, like many things, needs to be looked at on a case-by-case basis.
There are many situations...you have cases such as a site only making a few sales a week and deciding that its not worth it, you have situations such as BA shutting down last year, and you have everything in between...
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