Member complaint about SPAM?
So I got this email today:
But there is another problem: since my registration to your service I īve been spammed with innummerable mails to my adress [REMOVED] I reserved this e-mail-Adress explicit for using with your service (no other usage!), so you must be the sender of this masses of unwanted messages or you must have given my e-mail adress away.
Please DELETE my adress imediatly from any mailing lists an care for using it ONLY to contact me in connection to my membership to your service. NOT for sendig promotional or spam mails!!!
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Problem is, we haven't sent any email to any members other than answer support requests. We have also not provided our email list to any other parties. I understand this guy's logic that if he created this email and used it only once with my program then I must be sending the mail, but I am not.
Any ideas how to calm him?
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