The answer is simple...if the reps for the companies don't know shit about the program, don't give you the tools you need, and can't assist with technical issues - do not promote that program (period).
Every rep should:
- know their program
- know how to drive and convert traffic
- be available and respond in a timely fashion
- give webmasters the tools they need
- and IMO, be an actual webmaster themselves who has experience running a variety of adult sites.
Only then can a rep truly be helpful in all areas.
Granted, there are exceptions to every rule...but after a decade in the online adult industry, I can tell you that there aren't many.
If you are looking for a good VOD program that has reps who are actual webmasters and know wtf is up...try us out (see sig).