hm, many people said here programs do fine without reps...
well, IMO sales rep is another word for affiliate support and every program has such people
if a program is doing very well, then the owner is making millions and he hires someone to handle the support for $3-4k per month rather than answering 100 questions daily like "how do i change my payment method from epassporte to wire?" by himself
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I don't use ICQ anymore.
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