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Globill is the best 3rd party processor I have ever used.
They actually reply to emails within minutes. I think the longest I had to wait was a little over an hour.
And when they do reply, they don't type in some vague response, they take the time to answer the question correctly with one email.
I wont name any names, but I've used other 3rd party processors who thought a 3 day wait for a 3 word reply was customer service. ;)
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