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WoW! Doesn't seem like a content company of their size not to have someone available on standby 24/7 especially AEBN. If they don't have it fixed...I'm sure they will learn from this mistake and make the necessary adjustments in the future.
We at SEXENTERTAIN have someone that can be reached 24/7 a week to take care of any cust problems...I have been personally awke at 4am to take care of cust. issues for a European cust. in the past.
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