Quote:
Originally posted by L0stMind
YOu are right on the savings and everything. Just my experiences with banks (I worked at one for a few years) is that anything not "morally correct" is not going anywhere with them.
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There's a vast difference between a bank, and a call center. We never see the customer's face, so there's a lot less worry of how he'll react. Also, if we lose the customer because of this, we don't lose much more money than if we were honour his chargeback and issue him a new card.
Another large difference has to do with age. The average age of employees at my call center is 25. My manager is 24. The majority (90% at least) have internet skills and are "morally relaxed" for lack of a better term. We have no problems asking our customers "Well sir, that's a memebership to an adult website, did you sign up for one?". We get satisfaction out of telling the cardholder "Well, if you didn't cancel before the end of the 3 day trial, the charge is valid and there's nothing we can do for you".