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Originally Posted by BluMedia
A bunch of webmasters using the aebn's leased feeds noticed today the feeds were down. I called tech support and a lady answered she asked the tech about the problem and the tech said I would have to call back on Monday. I hold her she needed to fix the problem because ALL of aebn's feeds were down. She said there was nothing she could do. So I guess all the feeds might be down until Monday unless somehow aebn reads this or somehow finds out about the problem. This is not the first time we have had problems with their feeds and it has become a ongoing problem. I just am shocked when I called and what tech support said. If anyone has any contact info for aebn please post it here.
Thanks,
Mark
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I know a few of you have been talking about Badassfeeds and about how some feed clients get a cut feed at some point in time. Just like with your cell phone or power bill, if you are late or have not paid, the service usually is subject to interruption. Usually a cut feed is a direct result of non payment for an invoice due. So, when a client does not pay their bill and does not follow our company procedure of contacting either their rep or feed billing at
[email protected], such feed cut happens. Also, our billing department sends out invoices with a clear understanding of the feed invoice being paid on time or the feed will get cut off. It is frustrating to our clients for getting their feed cut, surely, i am very understanding of such. Be mindful though that when our billing team does send out an invoice on July 5th with a due date of the 19th of July, it clearly states that unless the payment is made by the due date your feeds will get cut off. Many times in the past we have given a curtesy phone call or email when the actual feed would get cut off and as I was made aware of, billing indeed sent a curtesy email to all past due clients on the 26th of July mentioning that the following Friday the 28th, the feed will turn off due to non-payment. Now, last I checked, that should be plenty of notice, given that a client who has been with us for years or even a few months, receives the same type notice and therefore, we cannot be held responsible for a cut feed. I would hate to call the client's names since they for some reason have a hard time paying. In case our system rejected the payment or the check system was unsuccessful in processing, that does BY NO MEANS excuse the fact that a phone call to BILLING in the FEED department would be possible. Do not call customer service or tech support for they do not handle any money issue in regards to feeds. The billing contact info is clearly stated on your billing invoice and hence, it is your responsibility as a client to be respectful after using the product for the month and pay your bill you incurred.
So again, before you start hating, or spreading false rumor or statements, check and see if you got a bill, which You are responsible for... unless that is paid in full, there is ABSOLUTELY NO REASON for the feed to be cut. If you think you did not get an invoice, please login to webmaster area and check, your invoice will be there either paid in full or outstanding. NEVER FORGET SUCH. I hope the above statements clear things up a bit and I would appreciate that you come to feeds first before making unecessary accusations. We do appreciate your patronage and work with you, the client, as best we possiblity can, if you allow such to happen.