marketsmart

but actually in a good way... i havent recd a weekly payment from a sponsor that always shows up before 7pm on thurs... with the database issue tonight, i havent recd it yet...

so i called epass support, which i normally never do because their support usually sucks, although i havent called them in months (instead i just contact keyser and he gets problems resolved)... they told me the db problem was slowing things up and that i should have a credit within 2 hours.. so 2 hours goes by and no credit. so i call again and they tell me that if the sponsor tried to issue payment during db problem it wouldnt get credited.. they also told me that if i had the sponsors user id (which i didnt) they could check to see if the payment was issued...

now, normally i would be realy pissed, but because both of the different support people i talked to were very professional and upfront about what was going on and offered to help in anyway they could, i just cant be mad...

i hope epass continues to offer the type of support i recd tonight... it seems like they are trying to improve...

btw chris mallick, give your cs rep jimmy a raise he was very professional and helpful..