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Originally Posted by tASSy
but as we all know, no one posts their POSITIVE experiences with us, only when they need to complain. commonplace. ah well.
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You know people are positive when you don't find complaints and when
people start to recommend you in post where people ask for the kind of
service you provide....and I guess in the case of epass I'm sure you'll the
positive effect in terms of new accounts and increase in transaction volume
I know it can be very hard when all you read and hear is people slamming you
but if you can remain calm and at least listen to the complaints and following
up on them even by just getting in touch to let the person know people are working on it I'm very sure that people will be a lot more understanding when
there is a problem.
With Epass people go bananas instantly coz it's their money they can't
touch....which increases their emotions by a factor 100 especially since
a lot of them are young affiliates who buy their food and pay their bills
from the money they have in their account.
This reply is not directly directed to you but in general....so don't take it as