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I tried to withdrawal some money to my bank and they deposited into the wrong bank account. Talk about a massive headache. As it turns out they used a third party to complete the transaction. So now I have them telling me that they're waiting on Electracash to recover the money from the bank. They insist that it was the bank that made the error. What I cant figure out is if it was a bank error why does Electracash need to recover the money and why does the bank have no record of anything that Epassporte is telling me.
I mean if the bank screwed up wouldn't they just put the money into my account instead of sending it back to Electracash? All they would have to do is look at the incoming transfer and see that they made a mistake right?
Epassporte is claiming that all the information was correct and the bank made the error on the receiving end. The problem is according to my bank in order for an electronic transfer to go threw all of the numbers need to be correct. The way the bank explained it to me there is nothing they can do. The only way for the transfer to get deposited into the wrong bank account is to have the wrong numbers on the transfer. Therefore it would be an input error when it was sent.
When I asked Epassporte to resend me my money I was told no because it wasn't their fault. I said well if the bank is going to recover the money for you why do I need to wait, just send me my money upfront and you will get it back when the bank recovers it. But of course I was told no. This has been going on for 4 weeks and of course I still don't have my money.
I'm done with these idiots, my bank has no record of their claims. They have no record of an incoming transfer that was accidentally deposited into the wrong account, they have no idea what the hell Epassporte is talking about. I've talked to everyone and their mother at my bank and they all say the same thing, "the only way this can happen is if the numbers were put in incorrectly, even if its off by one number it will screw everything up". I've talked to everyone at Epassporte and they all say the same thing, "the bank deposited into the wrong account, its your banks fault, we aren't responsible".
Fuck Epassporte, my lawyer is handling it now.
I would advise anyone to stay the fuck away from them.
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