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The problem here, is that they send their cards via regular mail. Probably to not charge your account with extra mail system expenses.
I think they should add the option to receive the card via FedEx or USPS with tracking number, and charge you an extra fee of 15 to 30 bucks.
OF course there will still be some bitches complaning about it, and saying "you can't charge me for that"... There are some bitches that are never happy with whatever service you give and will complain no matter what.
Anyway, that change will definitely solve this kind of problems, or at least more of the problems when the card was not send or just lost.
With tracking number, there will be a better service.
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