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Originally Posted by Phoenix66
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It is funny that you never replied to my post on this thread you want to bump, again. Actually, its typical. You should have posted that you were wrong and that the service was very good, not at all as you described. But you are a chickenshit I guess. Or maybe you did not read my post?
I will make an offer to any ePassporte cardolder that is not satisfied. Email me with your User Name. I will look at your account. If you want, I will terminate the account and refund your Electron Card fee if you have had the card less than a year. If your account is up for renewal, you should contact us and cancel to avoid future fees and also termiante your account.
We want happy customers. We make mistakes, like everyone. But the board bashing is just getting stupid as it seems to be the same people over and over. Even when we answer, that gets ignored. So again I have to ask what is the real motivation for posting these issues? It does not get your problem handled any faster. We have people on these boards for help, not to take daily hits from the same trolls.
As for the Electron Card and the fact that the card number is not raised: This is a Visa Rule for the Visa Electron Brand. It is "For Electronic Use Only" as is printed on the face of the card. This means it has to be swiped. This is a risk issue, and a good idea, for a variety of reasons. A card wears out with use, but that is the mag stripe. Most of the complaints we get are that the card does not look very good after a year of use. We can't fix that, yet, but there are some new printing methods that might help in the near future. I do not understand a Merchant not accepting your card after a swipe. Either they get the auth or not. If you have sufficient funds, the auth is given. Very few times will a swipe merchant even ask for ID these days.
The fact is that ePassporte cards get a very high use as compaired to most cards (Industry Reporting, not my own) and as a result the stripe wears out. The cost is the cost because of our costs. If we could give the card away, we would. But we have costs, and oh yeah, we are in business to make a profit.
So while we want everyone to be happy and we greatly appreciate the support of the folks that are vocal on our behalf, we know we can't please everyone. And some of you guys just like to bash us for whatever reason. I think 18,000 plus posts says a lot for the amount of time you have on your hands...and minusdebit or whatever your board name is, has made a career out of ePassporte bashing. As for him, I would love to have a face to face to find out what the fuck his problem really is with us. I read what he writes and laugh at his cartoons that he has time to make and just wonder.
Please take me up on my offer to terminate the account of you are unhappy and want a refund as described above. We hate to ever lose one customer, but we do not want customers that are unhappy or that feel they are being ripped off. We have several hundred thousand happy customers, let us know if we can do something reasonable to make any of you that are unhappy today, happy tomorrow.
C