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Originally Posted by Sly
I believe DH is on the East Coast, so its Saturday 6PM there. I'm pretty on top of things but even I can't promise 5 hr. reply time on sales tickets. Support tickets are a different story, and thats what you should really be focusing on. See if they have a support email address listed on their site and send a message asking a technical question, see how long it takes to reply.
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Yeah, the DC is in LA.
I'm GMT -2 right now, so it should be like 3:18pm over there. They had all morining to get to it.
I do a lot of research each time I'm out for a new host. I can't remember a time when sales emails took more than 2 hours to be back in my inbox, except the rare times I send my emails on Sunday.