Quote:
Originally Posted by pigman
Whats the most common reasons for chargebacks?
|
Each site/product is different - however from experience, then I would say normal paysites have these 3 (in no particular order):
Fraudulent transactions
Transactions not recognized
Cancelled recurring transactions
Also Mastercard usual have more chagebacks per chargebacker, than VISA. Ex. if a cardholder does 3+ chargebacks (ex. 3 * monthly recurring), then its most likely a MC in his wallet.
Now here is how to keep chargeback % low:
- custormer service
- deliver what you promise
- easy way to cancel
- recognizable name on cc statement with contact details
Its key to have the custormer contact you, before banks, MC or VISA.