Originally Posted by Buddy

Just a quick post offering my 2 cents.
I liked the service while I had it (and I had it for many years) as long as there were no issues. In my experience their support for billing problems etc. sucks.
I canceled my service in October of last year just before I moved to Spain, and they turned it back on in July for some reason and started billing me again. When I called they canceled it (again), but they want me to pay for the 2 months that they were beaming a signal at a house I haven't lived in for a year AFTER I had canceled my service. Fuckers. And they won't resolve it over the phone. The only options I have are A. Just pay the bill and make them go away or B. Write a letter (on paper, like this is 1864) to their billing dispute department and beg them to not charge me. I'm sure if I ignore it they will send me to collections and try to fuck with my credit. In my opinion they suck in a big big way.