Quote:
Originally Posted by mistermee
With all respect (and God knows, you're due), Barefoot, I think it highly unlikely you'll manage 100 percent. I think the success of any roll-over depends on several factors, including the nature of the site and the loyalty of members. We expected that around 20 percent would follow-us to the new billing company (particularly since we offered them 30 percent off their memberships!!!!) since they represent the hardest of the hard-core constituency for our site. I'm guessing that we'll score another five-to-ten percent over the next week, but the others are lost forever. Thank you Paymonde!
For those interested in our marketing in this difficult situation, I shall say only that we followed the esteemed Barefoots advice and direction, e-mailed all of our Paymonde members, explained what happened and gave them an incentive to re-join (as above). We followed up that email with another, shorter one on Thursday, reminding them that their access was ending on the 1st of December and urging them to rejoin at the new improved rate.
I don't know what else we could have done to improve the response rate save calling them on the phone (LOL)...but we're certainly open to any other suggestions.
Oh did I remember to say that it's yet ANOTHER DAY without a single cent from Paymonde? Oh yeah, another day, another no dollar.
|
Thanks for the praises friend. Much appreciated.
Despite my distaint for Howie, and crew with their lack of communication.. and bullshit e-mail threats of not paying me for 6 months.. nor giving me administration access when requested repeatedly...
I was not going to fuck over my members. A lot of them are repeat business who've been with us for years. It's not their fault Howard Cohen wanted to practice his Nixon speeches while not paying me my money earned. Then continueing to taunt me with threats to not pay me.
My members paid their money in good faith, and will roll over at some point. Maybe not immediately. But in time some new model will strike their fancy. But in the meantime it sucks because we lost that revenue.
So far a good 30-40% have rolled over. I would expect that same ratios we've had in the past when changing companies... a good 70-80% make the transition in the first 90 days. Others disappear, or will sign up MUCH later.
For us, we were not going to refund them, nor do massive charge backs. We simply did as mistermee said. We cancelled their rebills once iMonde stopped paying us. We then e-mailed all members letting them know we were not getting paid. We also let members know we cancelled all rebills, and to make sure provided the link for them to cancel themselves. We then explained we would let their memberships run out on iMonde until beginning of December, and then the script would be removed from the server side, and they would need to sign up with CCBill, or Verotel (providing links) again.
We sent out a follow up to let them know 12/1 was approaching, and we still had not been paid, and that they would need to sign up on a new processor. Also to let them know that any charges coming from iMonde in December would NOT BE AUTHORIZED by us, or the website, and they would need to contact their bank(s).
So while my anger at Howard Cohen is enough to make me want to icepick his balls, assuming he has any. I actually was more professional in dealing with my members, and this situation, then all of the bullshit iMonde spin doctor shit about "massive chargebacks, no money for anyone, horseshit". I had e-mailed, and called plenty of times before getting my mocking, and taunting Cohen e-mail bantering.
During that time, and to date, I have received no admin access (being locked out), lack of communication, and no payments. Despite his promises to pay everyone, and all the b.s. he's claimed over this time. Not to mention his threats to pay me last for 'having no patients', I am sure there will be plenty of others who are not paid when the dust clears.
