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I actually listened to the whole thing. It was painful to listen to. It's incredible to think there are people handling accounts that cannot grasp what's going on. The guy broke it down several times and just when you think the 'tard on the other end of the line has figured it out, they go straight back to multiplying a cent value by his usage and ending up with a dollar result without dividing by 100 to convert it to dollars. Mind boggling. I cannot believe how patient he was with them.
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26 + 6 = 1
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