Quote:
Originally Posted by bizarredollars
PasswordByPhone is cool... it does make money, but I wish we would get paid for minute/second rather than per call... I am sure there are lots of unfinished calls we do not get credit for.
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Yeah, the trouble is we can not pay for hangups before the order is complete since there is no way to reconcile the call to the order until complete (otherwise, we would need different premium numbers for each client).
From our FAQ:
There are about 2 to 3 percent of callers who hang up during the first 30 to 60 seconds. Once the caller remains over 60 seconds on the phone he will want to listen to the password. After all, this is the reason why the caller is calling and therefore will stay the full duration on the phone. We included the very few "30 second hang ups" into our calculation and will pay for every password of the duration of 6 minutes instead of the 5 minutes 30 seconds. This means we pay for 30 seconds more than the actual holding time and this covers generously the few "30 second hang ups" you may have.