|
everything epassporte has AND a good support team..
epassporte does everything "fairly" well as far as im concerned , but shoddy support ( although havent used them recently , some of the recent stories are almost word for word what i have gone through , )
improperly trained support staff only adds to the problems... one that occurs often is the "hold" payment on a small charge. User calls epassporte asks why theres a payment hold . epassporte says " it will be released in X days" . of course it never is , and ring ring they get called back.. sorry sir _____ it will be there in X days.. doesnt happen ring ring.. etc etc..
If they were just transparent from the start they wouldnt have a guy calling support 4 times for the same problem getting diff answers everytime. customer may not be happy but at least he knows the truth.
__________________
hatisblack at yahoo.com
|