Quote:
Originally Posted by Daruma
good feedback - keep them coming
besides the support things
more automation?
more like paypal?
easier ways to fund and withdraw funds?
interest earned?
|
First I have a question for you...
Why do you ask? One thing you haven't yet said in this thread is whether or not a viable alternative is in the works. Asking is one thing, making something happen is quite another.
That said, here are my thoughts/suggestions--
-- Something that is like paypal, but with the best qualities of epass as well mixed in. An adult-friendly paypal would be ideal.
-- Lighten up on the fees. Fees fees fees. For example, if there will be an ATM card in the works, know this -- It costs me nothing, repeat: NOTHING to have my bank replace my existing ATM card I have with them. If it's worn out etc, they replace it free. When it expires they issue me a new one.. free. After all, aren't you making money already on each transaction I make? Enough with the fees already.
-- And don't charge an ATM usage fee either, because since your new company would have no ATM's of your own for me to use, I would have to use those from other banks, all of whom charge a non-customer user fee. There are other ways to nickle-and-dime your customers without having to lay these extra needless fees on them.
-- Support -- Just go reread Smokey's post above. Nothing fuels anger against a company like getting the idiot runaround from support and having hours upon hours of your time wasted in trying to get something fixed with your account. You know, I had an issue with paypal not too long ago, the first one in all the years I've been a paypal user in fact. It took only a handful of emails to get things made right for me. If they were still adult-friendly I wouldn't even bother making this post.
-- Smooth operation, user-friendly -- Paypal is virtually effortless, for me anyway, always has been. Now only used for my mainstream stuff, but it's still effortless. If I want to pay someone an amount that exceeds whats in my account, my Visa card is then automatically billed for the excess amount. If I want to download some funds from my paypal account into my actual bank account the transaction is done in a matter of days, and the fees are minimal. No fuss, no angry board posts saying how they fucked up or that I'm not getting support service etc... just smooth transactions.
-- Making your clients jump through too many hoops --- Why is is that I've seen so many people on the boards in the past few years screaming about epass and how they have been made to confirm, confirm, reconfirm, and bend over to confirm their documents, ID's and credentials? Why?? And in all the time I've been a client of paypal I have yet to see one thread about them making people jump through similar hoops. Why is that? Paypal has never made me jump through a goddam thing. Ever. I think I prefer the non-hoop method, don't you?
-- Store & product/service selling options --- I don't know what epass has, but with paypal as many of you know you can set up a product or service with it's own link simply by inputting a bit of information in their interface, it spits out a linking code and away you go.... you slap that code on your website and sell that product or service. The store sales thing is great, think about having it in this new company you haven't mentioned or confirmed about yet.
Okay that's it from me... for now. :D