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First I'd like to say that this is an excellent thread Shap! Sadly, this philosophy is new to the adult industry but standard operating procedure for mainstream companies. A quality product and customer service is what this industry is moving towards since the old "take the money and run" business models are less viable due to a maturing market.
Any site that plans to be successful will eventually adopt quality as a mantra or fall to the ones that do.
-A
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