Shap, that was an excellent post. You could plug any business into that mind set (and it IS a mind set) and it would work. If someone were to ask me why NationalNet was so successful, it would be many of the same things you listed.
I was looking at your bandwidth graph and it's risen every month since you've been with us. The cool part is that the sales graph you included in this post rose higher and faster than the bandwidth graph each month, which speaks volumes about your business model!
There are those that "get it" and those that don't. Shap is one of those that absolutely "gets it"
