Flow

So my wife gets a IM on MS Messenger yesterday from one of her "buddies" that says "LMAO - check out this site - too funny (with link)." Being as it was one of her buddies, she clicks the link - whalla - instant virus.

We have Norton Internet Security installed and updated so it should have caught it, but of course it did not.

So my wife calls up Norton Tech support for help. Level 1 support wa $29.95 - whatever, we paid it. They can't do shit for us, so they have to send us to level 2 support. We get to them and they say to help us, it is going to be another $40.

What kind of fucked up scam is that. First we pay through the nose for a anti-virus software program for 3 computers that is suppose to prevent viruses from infecting our computer, then we get one and they charge us again to help us clean our computers.

Best part is, they still have no clue how to get rid of it. The virus won't my wife access the symantec.com to get a live update (she can't type their address into her address bar and get to the site). Plus it constantly changes her home page.

So two things: (1) Norton Sucks and (2) Any help fixing the problem would be great!