I can't speak for them. But an increase of 20% is simply not true...We run a program(NATS) and I can honestly say that there IS an increase(ppl who join on the 2nd processor) but ppl who are rejected, are often not accepted on the 2nd biller either....
But yeah, when programs do 1M a month, even 1% is a lot
Maybe they don't like the fact that NATS/MPA whoever has access to the stats, or at least they have the impresssion someone can snoop around...