Yeah come on guys you can't always expect awesome support from everyone all the time. Not everyone has 24 hour staff monitoring your support emails.
Although I am still AMAZED at how good
www.epochsystems.com is damn I needed 22 of my sites password files changed within there system, within 1.5 hours they email me back saying "All done, anything else we can help you with" That from a Sunday morning is pretty damn impressive.
CCbill & PSW have yet to contact me but 1-2 days is acceptable.
Sammy