I switched from iBill to CCBill BEFORE the new Visa regs were even announced. I had some rebills left on iBill which I ended up canceling (I gave the iBill guys 10 free days for switching to CCBill)...I STILL filled out all of my paperwork, as I was supposed to, faxed it back in, emailed my sales rep (Greg May) to ENSURE everything was set. He claimed it was fine. December 1 came, instead of sending me my reserve $$, they applied towards the $750 for continuing to process Visa. I had NO REBILLS thru iBill anymore! I called Greg May, he SWORE it was taken care of and that money would be released back to me...I get an email on December 24, asking me to update my merchant info...it was all WRONG! It was filled with info I had NEVER used with them! WTF?! I try to follow their links to change the info and get one broken link after another. JUST in case they have 'accidentally' changed my password (since they changed my OTHER info), I tried their 'Forgot Password' link...it NEVER sent ANY info to my email address.. TYPICAL iBill crap that NEVER works...I spent over an hour and a half going rounds with them on the telephone trying to fix all of this, get Decembers money as well as January's money...each person you talk to knows nothing of the problem (I guess they do not enter anything in to your 'file'), so I had to start ALL over again. I finally get Tony, who is supposedly in charge of the support team. He tells me tht he will have Mark Smith (in charge of the sales team) call me first thing this morning...Gee...it is 2pm PST (they are EST), and STILL no phone call from them! I have called them TWICE so far today...not reaching Tony OR Mark. WTF?! Are they SO hard up that they need my reserve monies?!
GGRRRRRRRRRRRRRRR!!!!!!!!!!
This is SUPPOSED to be my 'mad money' in Vegas next week!
DIE IBILL DIE!
Thank you for letting me vent! You may carry on with your normal activities!