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Kayla, I totally know what you mean. This is what happend to us.
We use Ibill for back up processing and when the visa stuff came down we declined to use them for Ibill and filled out our paper work..etc stating that we did not want to pay the fee.
I haven't gotten a check for so long, I looked at the CMI and realized that they took the Visa 750 out TWICE!!
On 12-29 we talked to an Ibill customer service guy and he told us that on December 13 they got word from Visa that anyone who had even ONE
recurring member for Visa would need to be canceled by midnight that night or Ibill would not be Visa compliant.
The rep said that "Ibill was too busy" to cancel members or send emails" so they opted to take the money out.
They had already taken the money November 15 pay check so I don't know why they are saying all that. They also have no plans to 'reimburse' as CCbill does.
They did not email us to let us know that we were paying the visa fee either. Right before Christmas, no doubt.
Bottom line as per our friendly Ibill customer service Rep this evening.
Your stats in Ibill haven't worked since at least the 15th ("due to all this Visa mess")
The current stats are incorrect and disregard any information you see on them. (Even though our stats say they've billed us DOUBLE for the Visa Fee of which we declined to use).
Ibill's database is screwed up too so they can't look any info up either.
Checks for anything you may or may not have coming for December couldn't be mailed because the interface is screwed up.
After January 2 they will mail Decembers checks (weeks late).
The CMI won't be fixed until after that so you really won't get to know what
you made for Dec.
If you had opted to NOT use the Visa and pulled your buttons and just wanted to use the WEB900- If they did not cancel your visa rebills in the interim from the deadline date (Nov 15 to Dec 13th) then they are taking your Web900 money to pay visa-that which you are not using.
As per the Ibill rep "I doubt your rep will call you back tomarrow."
Boy, I sure would like to pour hot grease on them.
Katie
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