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Sorry but, in my humble opinion, CCBill isn't all that great.
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One thing I do an a daily bases is check my logs.. done it from day one. Its pretty easy to see if your usernames out number your paying members. When this situation has come up, it has been dealt with by ccbill. It has come up and it might again. My point was not to say they are perfect in every aspect. My point was to show they are willing to go the extra mile to make it right. Hell... they screwed up before.. even with me... but it was fixed and fixed fast. They made it right and I was happy. Thats customer service...
There is always going to be problems in this tech field... Its not so much the problem as it is how the problem is dealt with. They deal with the problem and do there best to make it right.