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The best registrars are the ones that you don't need a contact for... as in, their site never goes down, your domains never get stolen, domain control panel works flawlessly, etc.
I've used Namecheap and GoDaddy before consolidating all my domains as an enom reseller. eNom is top-notch.
I've used RegisterFly years ago (6 years ago?) but transferred that one domain off as quickly as I could after realizing that everytime I had to ask a question, it was the same arrogant prick that told me it was going to cost extra (like registering nameservers for domains).
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