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Why would Ibill bother posting news to boards when they cannot even answer one simple client email ?
The last official communication we had from Ibill was our account rep Andrea Ebanks promising that our reserves would be paid out over six months.Here we are 50 or so days from the time we were last paid with nothing and thousands owing.
One of Ibills biggest weaknesses has been lack of communication. Sure, they may post stuff on CMI, but you don't get access to CMI if you have closed out your Ibill account.
The fact is that Ibill have now lost the ability to claim that they pay out every time and on time because the fact is that since 1st December 2002 they have FAILED completely to honour their financial commitments to clients. On our accounting system Ibill are now a non paying debtor, just like any other company that isnt paying their bills.
I'd love to see an IBill rep on here to answer questions, I fear however that they don't give a stuff about their customer base, especially the adult one. As long as they turn over alot of money and rake in alot of fees the really do not care about the churn of clients.
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