iBill-Cathy
I'm not optimistic about a reply, but here is goes. I've been contacting iBill on a weekly basis to have the $750.00 (US) VISA registration fee refunded, but no luck yet. iBill has promised to refund the $750.00 over the past nine(9) weeks, but still no go. My account rep has submitted numerous trouble tickets, but nothing - the first time (back in early November) she forgot to pursue this matter. I've talked to accounts, payables and client support, but still no go. I tried to contact my account rep's supervisor, but she's away on vacation. I've been a iBill client since early 1997, and feel shafted. Is my only option to visit iBill at InterNext to hope to get a check cut for the $750.00? Now I'll have to wait until January 21st at the earliest, and the deadline for that check is fast approaching. What I'd like to see from iBill as an act of good faith (and a thanks for continuing to use iBill over the almost six years - especially lately) is a [Special Out-of-Sequence Payout] for $750.00. Until I see all monies owed paid in full by iBill ($750.00 plus 2 past missing checks), I've started to transition sales to another processor which will replace iBill as my primary processor. Thanks for (hopefully) listening
