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MrPopup · 01-08-2003, 02:51 PM

Class Action Lawsuit?

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"Sean Kelly asks: "Like a lot of other people, I went out and bought myself a nice 60GB IBM DeskStar 75GXP (ATA100, 7200rpm) hard drive to put in my sparkling new computer. Boy was that a mistake! A few months after I got the drive, it failed with horrific grinding and clicking noises, plus random data loss. So I RMA'd the first one and got a 'SERVICEABLE USED PART' replacement from IBM, which died of the same death after another few months. Not getting the hint, I RMA'd that one. Last week, I got the refab. drive back from IBM and it has already died, in less than a week! This time I did some site searching and found many people are having problems with this drive. Sites such as The Inquirer, Hexus, Tech Report, Hardware One, Sysopt, and even this PCWorld have dedicated articles, forums and user reviews to these failing and defective drives. From what I can understand, IBM is not publicly acknowledging that they screwed up here. How many other people out there have had their 75GXP (or 60GXP) drives fail? What size were they? What part number? What did IBM do about it? It is my opinion that IBM should do something about this, since I've seen an unnaturally high number of complaints about this drive now that I started looking for customer feedback. Also, here is a letter I sent to IBM explaining my frustration with them. It has more information in it." "

FROM http://ask.slashdot.org/article.pl?s...thread&tid=136

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DJ STORM writes: "IBM has decided to exit the hard drive market citing the market has become too competitive.They plan to sell 70% of the their HD business to Hitachi. The new company name is unknown. One has to wonder if this has anything to do with IBM's troubled Deskstar GXP series." IBM will still have part ownership of the resulting venture, but it sounds like no more Deskstars. Update: 04/17 16:33 GMT by T: You may also find interesting some older posts about IBM's work on increasing hard drive storage (1, 2, 3); hopefully, the new company will continue that R&D effort.

http://slashdot.org/article.pl?sid=0...thread&tid=137

01-08-2003, 02:51 PM
MrPopup Confirmed User Join Date: Aug 2002 Location: on the internet Posts: 3,783	Class Action Lawsuit? ********************** "Sean Kelly asks: "Like a lot of other people, I went out and bought myself a nice 60GB IBM DeskStar 75GXP (ATA100, 7200rpm) hard drive to put in my sparkling new computer. Boy was that a mistake! A few months after I got the drive, it failed with horrific grinding and clicking noises, plus random data loss. So I RMA'd the first one and got a 'SERVICEABLE USED PART' replacement from IBM, which died of the same death after another few months. Not getting the hint, I RMA'd that one. Last week, I got the refab. drive back from IBM and it has already died, in less than a week! This time I did some site searching and found many people are having problems with this drive. Sites such as The Inquirer, Hexus, Tech Report, Hardware One, Sysopt, and even this PCWorld have dedicated articles, forums and user reviews to these failing and defective drives. From what I can understand, IBM is not publicly acknowledging that they screwed up here. How many other people out there have had their 75GXP (or 60GXP) drives fail? What size were they? What part number? What did IBM do about it? It is my opinion that IBM should do something about this, since I've seen an unnaturally high number of complaints about this drive now that I started looking for customer feedback. Also, here is a letter I sent to IBM explaining my frustration with them. It has more information in it." " FROM http://ask.slashdot.org/article.pl?s...thread&tid=136 ***************************************** DJ STORM writes: "IBM has decided to exit the hard drive market citing the market has become too competitive.They plan to sell 70% of the their HD business to Hitachi. The new company name is unknown. One has to wonder if this has anything to do with IBM's troubled Deskstar GXP series." IBM will still have part ownership of the resulting venture, but it sounds like no more Deskstars. Update: 04/17 16:33 GMT by T: You may also find interesting some older posts about IBM's work on increasing hard drive storage (1, 2, 3); hopefully, the new company will continue that R&D effort. http://slashdot.org/article.pl?sid=0...thread&tid=137