Quote:
Originally Posted by Michael O
It is for security reasons same reason its only possible to have 5 CCs on the account.
If an account holder needs more than 5 CCs on his/her account they need to contact us then we will do a quick review and add some more open slots.
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That wasn't the question / complaint. I don't want to bust your balls. You seem like a nice guy and doing the best you can under the circumstances.
The question was why can't we delete old / expired cards off of our own account. The customer service person I spoke to today said cards can not be deleted. Not only can I not do it myself it sounded like it couldn't be done, period. I don't see what the security concern could be that would prevent me from being able to delete an expired card off of my account.
I was told I could have 1 more field added so I could add a new card (since I already had 5), but he said it would have to go to corporate for approval and take 7 - 10 days for it to be approved. The guy was nice and tried to help by telling me it would be better for me to make a new account. Which I did and I still couldn't get things to work right.