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Tukhman · 01-16-2003, 11:33 AM

Platinum,
This is actually the first network outage this month. If you did experience downtime it was solely related to either your account or a specific machine.

We do provide credits to our customers per SLA (please contact billing to request a form). However, if the outage is not Like Whoa's fault it is not covered by compensation.

I appreciate your support and do want to assure you that we are doing everything in our power to prevent these outages from happening. Just like any other hosting company we are unable to forsee attacks on our network, but only work to prevent it.

..Nick

01-16-2003, 11:33 AM
Tukhman Confirmed User Join Date: Jun 2001 Location: New York City Posts: 337	Platinum, This is actually the first network outage this month. If you did experience downtime it was solely related to either your account or a specific machine. We do provide credits to our customers per SLA (please contact billing to request a form). However, if the outage is not Like Whoa's fault it is not covered by compensation. I appreciate your support and do want to assure you that we are doing everything in our power to prevent these outages from happening. Just like any other hosting company we are unable to forsee attacks on our network, but only work to prevent it. ..Nick __________________ <p align="right"> <a href="http://www.adultcentro.com/"><img height=31 src="http://www.allliquid.com/images/gif/ac_88x31.gif" width=88 border=0></a> Last edited by Tukhman; 01-16-2003 at 11:35 AM..