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Luckily I can do most stats and customer support tasks from the CSV files they mail me (almost) every day. But in the rare cases I actually have to search their database, 30 minutes and a dozen reloads due to proxy timeout errors are pretty much standard. Worst is having to look up a customer by email address.
On a sidenote, for how many years have they promised to redesign their join pages now? Wonder what's so difficult about giving some kid 50 bucks to design a form that will look less daunting to customers than the current one.
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