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Profits, I've seen Michael O in here fighting fires before, and if he sees this and wants to help, that would be great. But as I said, I know I can get this fixed if I make enough noise and jump through enough hoops. That's not really the point. The point is that they've built a system that isn't serious. They aren't TRYING.
If they WERE trying, they'd check their email queue before sending out second and final notices. Or, at least, modify the notices to warn people that they don't process emails in a timely fashion.
Having one guy that goes around the public forums fixing things is great, but it's not a substitute for fixing their process. Their process is broken, and they show no evidence of actually giving a shit about that. (Michael is a customer service GOD, but he's largely wasted in an organization that doesn't care about fixing its customer service PROCESS.)
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