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Yeah, Smokey, that's part of what bothers me about the situation. Michael does yeoman's work for us, and that's awesome, but it tends to obscure the fact that the formal support process is completely broken. Every time Michael fixes somebody here it shuts down that complaint thread very effectively and gets it off the front page, which is good for the complainer and good for Epassporte. But after the hundredth time, shouldn't a decision-maker in that enterprise be saying "we've got to fix the broken process?"
They're not, and that fact speaks volumes.
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