The sick comedy continues.
The original verification notice demanded
1) a photocopy of a government-issued ID
and
2a) photocopies of the front and back of a debit card showing my name
OR
2b) a copy of a utility bill showing my name and address.
Now, all my utility bills go to my bill paying service in South Dakota, so I went with 1 and 2a.
So today (thanks Micheal, I know it wouldn't have happened without your intervention) I got the following:
Quote:
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We have received your verification documents, thank you. Unfortunately, we still require a bank statement with your name and address clearly displayed, or alternatively a copy of a utility bill (i.e. phone, water, or gas). The name and address on the statement must exactly match the name you have on file with ePassporte. Please make sure that the information you give to ePassporte is correct, if not please update. Once we've received all the documents to satisfy our security standards we will be happy to address your account issue. Thank you!
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For the first time, I'm starting to lose my cool. Documents I sent them on
July FREAKIN' 13TH in precise conformation to their requirements are suddenly not sufficient, and they tell me instead that they want the other alternative they offered (the utility bill) or my bank statement, which they never previously mentioned.
So I sent the bank statement. I wonder how long it will take them to find it in their email queue? And what do you suppose they will want next? A copy of my grade school report cards showing my current address?
Dudes, you need to improve your business processes.