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My problem is the slow customer service. I had one charge I didn?t recognize on my account. I called epassport, and they shut down the whole account. I did some digging and found out where the transaction originated from, and called them again saying while I wanted to dispute the charge, it wasn?t made as a result of my account being compromised so please turn my account back on. They said sure but you have to go through a manual verification process fax us your driver?s license, a utility bill and a copy of your card. Well I did that but it took them two days to acknowledge receiving the fax, and along with that acknowledgement came another message that it was going to take them 7-10 business days to review these documents. (a whole two pages) I had approximately $2000 in the account when it was frozen, and since then approximately another $2000 of sponsor deposits have been rejected since then. So basically I am sol as I wait two weeks to get access to my own money.
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