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Old 10-08-2007, 09:59 PM  
Chio
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Join Date: Oct 2002
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Since most of the questions were answered in my previous replies in the other thread as well as by people in this thread I'll address the support issue.

We are still in beta but at launch our plan for support is simple.

Will will have an 800 number in the US as well as free phone numbers in Europe for customers, and clients to reach us in the event of any concerns or problems. Additionally we have a full ticket support system where all tickets are answered within 24 hours and at launch we expect to bring the times down considerably.

The plan for launch in regards to support is as wait time increase on the 800#to more than an average of 5 minutes we will add additional support staff.

Also I'd like to mention... I've said it before but it bears repeating we will NOT accept gambling sites for any reason.

Thanks to everyone for the kind words.
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