10-09-2007, 02:03 PM
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Industry Vet
Industry Role:
Join Date: Jan 2002
Location: Santa Monica, CA
Posts: 2,663
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Quote:
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1. Rumor has it Epoch has a big giant dial that regulates scrubbing, where do you guys hide it?
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Well, the rumors are true. Some of them anyway. 
The Scrub-O-Meter has been changed a lot over the years. It started out pretty small, got bigger and bigger, then we had to house it in a warehouse near the airport for a while and it took about a dozen people to operate it. Then we figured out how to run it with a scalpel and that's where we are today. 
Seriously though, it's always cracked me up when people would say that we've turned up the scrub, or that we are running loose another day. It just doesn't work like that. It's been so many years since any "across-the-board" change was made that I really can't remember when we did. The nice thing about having over ten years of data to analyze is that changes to our scrubbing actually improve sales, not the other way around. Yes, we have to abide by some very strict association rules, but we have made both an art and science out of complying with those rules in a way that helps us approve as many sales as possible, which, is how we all make money (since we don't charge for denying transactions). ;-) And really, if the world was a perfect place and everyone was honest you wouldn't need us. So in fact, what you pay us for is to deny orders. Bet you hadn't thought of it that way.
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-- Rand
Payment Industry - Communications - Quality Assurance
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