and find yourself getting looks for not training them properly, when really they are fucking stupid and lacking any shred of common sense?
ME: No Martha, it is probably not a good idea for you to listen to your ipod while you take calls
SHE: What did you say? I was listening to my ipod
ME:
I believe the management adage "there are no bad employees, only bad training and bad management" but jeezus fuck... when the other 2-3 in the training group are doing ok and you can't even keep simple shit together and pass on a message...