I have always loved Sony products. I have 2 of their PCs and have bought many other things from them in the past. For the last 10 days I have been trying to help out a friend who was promised Vista when she bought a Sony laptop at my recommendation.
She was supposed to register the laptop in 30 days and did not so Sony gave her the run around about getting her Vista upgrade. I said, "let me see what I can do." After 10 days of emails back and forth Sony's final answer was what we knew all along. It wasn't registered in 30 days so no Vista for you!
It amazes me. Together we have spent $6k on Sony PCs in the last 18 months and they can't part with one copy of Vista for her because she had not registered her laptop in 30 days.
This was my last email to them.
Quote:
It is amzing that the fact that we have spent $6000 on sony computers in the last 18 months has no affect on your company's decision to give something that was offered that would basically cost you nothing to do.
I am about to buy a new HDTV - It will NOT be a Sony.
Any and all future electronic purchases I make will NOT be Sony.
I will discourage as many people as I can from buying Sony products.
You just lost one awesome customer that USED to like Sony products. I will spend my money on your competitors products.
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