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With the dollar/euro exchange going really crazy we started outsourcing our work to USA. Have been never happier. You get a dependable and well trained professional for 30% - 40% less that it would cost you in Europe.
That's more than enough for us, and we have never heard again stupid excuses like "random member of my family just died", "There was has electricity for 5 days in my town", "My little son installed a virus on my computer and it deleted all my work"... etc, etc, etc...
At the moment the only problem we have is with the content providers, but we also cleared our book with them lately. The only content provider that owes me content is VG Content who got paid for a content package more than 50 days ago and has still not delivered it. I don't care much about that anyways, because we will not buy more content from him.
Since March our way to work with outsourced workers follows these simple rules:
1 ) Work is paid on delivery and not upfront. Up to a maximum of 50% is paid upfront for works under $500 and 25% for works more than $500. Upfront payments are always made in special cases and when the given worker has delivered at least one project on time in the past.
2 ) Never pay upfront more than $500.
3 ) If you deliver the work on time you will get more work and in some cases price increase depending on the quality.
4 ) If you deliver the work 24 hours later you go directly to the secondary outsource workers. and you will never get upfront part the accorded payment. Since that moment all your work is paid on delivery.
5 ) Deliver work twice more than 24 hours later and you are out of the list.
6 ) Any work delivered more than 24 hours later is not accepted and not paid. In some rare cases works delivered later have been accepted reducing the payout by 10% per every 24 hours late... so if someone delivers his work 7 days later he gets 70% less of the accorded price.
7 ) No invoice = no work. If our outsourced workers cannot make valid invoices we just don't hire them.
These simple rules have made our business much more productive and efficient. Also now we don't need to run after people and asking them on ICQ or mail what's up with the work we ordered a month ago.
Now we are making a very similar list for content providers, because most of them are just a joke as "professionals".
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