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This is what you do:
Call them back, tell them your good friend at your local news station found this to be a great idea for a news story about bad customer service lately with certain car dealerships, and you need to know the contact information for who he should contact so he can get more information about your particular case because he wants to interview you about your experience because you also own a BMW and had a much better customer service experience, and get the other side of the story as well.
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