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I had a dealership take 6 days to change a battery.
Back in the day, if a car came into a dealership twice for the same problem, someone was likely to pay some sort of consequence for it. Today when a car comes in to a dealership twice, they generally point to "pilot error" first.
Another big issue i see is the whole "service writer" position. Most service writers know fuck all about cars, and you have to explain something to them about a car, and PRAY they have enough sense to pass it on (or write it up) to a mechanic. You don't generally speak directly to the person that works on your car, so a lot of times, the problems you have are never really addressed.
I've had an issue with the electrical system in my car since the day it rolled off the lot. So far they have replaced fuses more than once, and now a fried battery. I'm no mechanic, but it seems to me that they might take the time to look a little deeper into it. But that's the average dealership.
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