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I tip generously, almost always. Even to a fault. Anyone with a brain can spot when other issues are going on that affect the server's ability to DO their job. Bad service is NOT always the fault of the waiter/waitress.
For instance, a server who is covering additional positions because people didn't show up for work. Or some kitchen-related problem. Usually a quick glance in the direction of the kitchen can tell you if the server is encountering his/her own obstacle to providing great service.
If there's something beyond the server's control that is impacting their ability to perform, I tip as usual, generally 20-35%.
On the other hand, I HAVE been to a well-regarded restaurant and been the only customer in the place during an off-hour, between lunch and dinner. There were THREE people on the wait staff. Midway through dinner, NONE were visible.
So I waited.
And waited.
And waited.
And finally, after maybe ten minutes, got up and went behind the bar and poured MY OWN glass of tea from the pitcher.
Admittedly it's not that hard to pour a glass of tea, but it was THEIR job, not mine.
We finsihed eating and sat there for 20 minutes longer before the waiter came out and asked "how is everything?".
No tip. One of the three or four times in my life in which I did not tip a penny.
When this has occurred though, I also inform the waiter or, if I can, the Maitre de, and explain what the issue was.
If someone is simply having a rough day, you can spot that. Why make it rougher on them?
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