Quote:
Originally Posted by TidalWave
Shared hosting/virtual hosting clients are not "auto pilot" they are one of the worst customers you can have, and you will definitely be feeling it once you buy some of these companies. You will end up spending big bux on the support requirements for these clients since you will see a ton of tickets from clueless people because shared hosting has no entry barrier, its cheap to get an account and assume things will just work and when they dont freak out and blame you.
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Well that firms up in one paragraph why I will never be moving to a dedicated box with your company ever. That is the shittiest attitude towards virtual hosting I have ever heard. To put it into perspective - I've been on shared hosting with this new company for almost a year now, opened 7 tickets for stuff I simply could not do myself (can't do some things on the command line in a virtual setup), and NEVER set any ticket as "urgent" - was always "When your techs have time..." which took between 4 hours and 5 days later.
I pay $60 a month for virtual hosting... and most of that is the reliability i've had with my package. Anyways, thanks for clearing that up...