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Thank you everyone, you're right I should have been using the add-on domain not the parked domain.
But there is still a problem with the dns because even the MAIN url does not work.
Today I spent an hour trying to get someone on the phone or in their chat support. They never replied to the support ticket I opened several days ago either.
I am so pissed off. They've completely wasted an entire week for me. I've been sitting here twiddling my thumbs waiting for this. Today I called my credit card company to tell them not to accept anymore charges and sent a final email to cancel the account after 3 unsuccessful tries at the phone.
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